Last Updated: January 4, 2026
At Leonsign, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines our shipping methods, delivery times, costs, and procedures for both domestic and international orders.
1. Shipping Locations
1.1 Domestic Shipping
We currently ship to all addresses within:
- United States (all 50 states, including Alaska and Hawaii)
- Canada (all provinces and territories)
1.2 International Shipping
We ship to the following regions:
- European Union (all member states)
- United Kingdom
- Australia
- Additional countries may be available at checkout
Please note: We do not ship to PO Boxes for certain product categories. Some remote or restricted areas may have limited shipping options.
2. Processing Time
2.1 Standard Processing
- Business Days: Monday through Friday (excluding holidays)
- Processing Time: 1-3 business days after order confirmation
- Order Cutoff: Orders placed before 2:00 PM EST are typically processed the same business day
- Weekends/Holidays: Orders placed on weekends or holidays will be processed the next business day
2.2 Extended Processing
Certain items may require additional processing time:
- Custom/Personalized Items: 5-7 business days
- Made-to-Order Products: 7-14 business days
- Pre-Order Items: As specified on product page
Extended processing times will be clearly indicated on the product page and at checkout.
2.3 Peak Seasons
During peak shopping periods (Black Friday, Cyber Monday, holidays), processing times may be extended by 1-3 business days. We will notify you of any delays via email.
3. Shipping Methods and Delivery Times
Delivery times are estimated from the date of shipment, not from the date of order placement. Processing time is additional.
3.1 United States
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.95 |
| Expedited Shipping | 3-4 business days | $12.95 |
| Express Shipping | 2-3 business days | $19.95 |
| Next Day Air | 1 business day | $29.95 |
Free Standard Shipping on orders over $75 within the contiguous United States.
Alaska & Hawaii: Additional 2-4 business days and charges may apply.
3.2 Canada
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7-10 business days | $9.95 |
| Express Shipping | 4-6 business days | $24.95 |
Free Standard Shipping on orders over $100 CAD.
Note: Customs clearance may add 1-3 business days to delivery time.
3.3 United Kingdom
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7-12 business days | £7.95 |
| Express Shipping | 4-6 business days | £19.95 |
Free Standard Shipping on orders over £80.
3.4 European Union
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 8-14 business days | €9.95 |
| Express Shipping | 5-7 business days | €24.95 |
Free Standard Shipping on orders over €100.
Note: Delivery times may vary by country. Remote areas may require additional time.
3.5 Australia
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 10-15 business days | $12.95 AUD |
| Express Shipping | 6-8 business days | $29.95 AUD |
Free Standard Shipping on orders over $120 AUD.
3.6 Other International Destinations
Shipping costs and delivery times vary by location. Rates will be calculated at checkout based on your shipping address.
4. Order Tracking
4.1 Tracking Information
Once your order ships, you will receive:
- Shipping Confirmation Email with tracking number
- Tracking Link to monitor your package in real-time
- Estimated Delivery Date
4.2 Tracking Your Package
You can track your order by:
- Clicking the tracking link in your shipping confirmation email
- Logging into your Leonsign account and viewing order history
- Visiting the carrier’s website directly with your tracking number
4.3 Tracking Updates
Tracking information may take 24-48 hours to update after shipment. If tracking shows no updates after 48 hours, please contact us.
5. Shipping Carriers
We partner with trusted shipping carriers:
- United States: USPS, UPS, FedEx
- Canada: Canada Post, UPS
- International: DHL, FedEx International, local postal services
We select the most appropriate carrier based on your location and shipping method.
6. Shipping Costs
6.1 Cost Calculation
Shipping costs are calculated based on:
- Destination address
- Package weight and dimensions
- Selected shipping method
- Order total
Final shipping costs will be displayed at checkout before payment.
6.2 Free Shipping Eligibility
Free shipping promotions apply to standard shipping only and exclude:
- Expedited or express shipping
- International duties and taxes
- Remote area surcharges
- Oversized or heavy items (if specified)
6.3 Multiple Shipments
If your order contains items with different processing times or shipping from multiple warehouses:
- Items may ship separately
- You will receive separate tracking numbers for each shipment
- Additional shipping charges may apply and will be communicated before order confirmation
7. International Shipping Information
7.1 Customs and Duties
Important: International customers are responsible for all customs duties, taxes, and fees imposed by their country.
- Customs Declaration: We accurately declare all shipment values
- Import Charges: Vary by country and are the customer’s responsibility
- Delivery: Packages may be held by customs for inspection
- Refusal: Refused packages due to customs fees will not be refunded for shipping costs
7.2 Restricted Items
Some products cannot be shipped internationally due to:
- Customs regulations
- Shipping restrictions
- Product limitations
Restricted items will be identified at checkout.
7.3 International Delivery Issues
For international orders:
- Customs clearance can add 2-7 days to delivery time
- We cannot control customs processes or delays
- Contact your local customs office for clearance questions
8. Delivery Procedures
8.1 Signature Requirements
- Standard Shipping: No signature required
- High-Value Orders: Signature required for orders over $500
- Express/Next Day: Signature may be required
8.2 Failed Delivery Attempts
If delivery fails:
- Carrier will leave a notice with instructions
- Package may be held at local facility for pickup
- After 3 failed attempts, package may be returned to Leonsign
- Redelivery or reshipment fees may apply
8.3 Package Security
We are not responsible for packages marked as “delivered” by the carrier. If your package shows delivered but you haven’t received it:
- Check all entrances and with neighbors
- Verify the shipping address on your order
- Contact the carrier within 24 hours
- Contact us within 48 hours if still missing
We recommend shipping to a secure location or using signature confirmation for high-value orders.
9. Shipping Address
9.1 Address Accuracy
You are responsible for providing an accurate shipping address. Please verify:
- Complete street address with unit/apartment number
- Correct city, state/province, and postal code
- Recipient name and phone number
9.2 Address Changes
- Before Shipment: Contact us immediately to update the address
- After Shipment: Address changes may not be possible; contact the carrier directly
- Address Correction Fees: Carrier address correction fees may apply and will be charged to you
9.3 Undeliverable Addresses
Packages returned to us due to incorrect or undeliverable addresses:
- Will be refunded minus original shipping costs
- May incur a restocking fee
- Require payment of return shipping costs for reshipment
10. Shipping Delays and Issues
10.1 Delayed Shipments
We strive for timely delivery, but delays may occur due to:
- Severe weather conditions
- Natural disasters
- Carrier delays or disruptions
- Customs clearance (international)
- Peak season volume
- Incorrect address information
We will notify you of any significant delays we’re aware of.
10.2 Lost or Damaged Packages
Lost Packages:
- Must be reported within 7 days of expected delivery date
- We will file a claim with the carrier
- Replacement or refund will be issued after claim resolution (typically 7-14 days)
Damaged Packages:
- Inspect packages upon delivery
- Photograph any damage to packaging and products
- Report damage within 48 hours of delivery
- Contact us at [email protected] with order number and photos
10.3 Weather-Related Delays
During severe weather:
- Shipments may be delayed for safety reasons
- Carriers may suspend service to affected areas
- We will update you on any significant delays
11. Order Splitting and Partial Shipments
If your order contains multiple items:
- Items may ship separately based on availability and location
- You will receive separate tracking numbers
- No additional shipping charges for split shipments (unless specified)
- Final item shipping completes your order
12. Special Circumstances
12.1 Holiday Shipping
During major holidays:
- Order early to ensure delivery
- Expedited shipping deadlines will be posted on our website
- Processing and delivery times may be extended
- Holiday cutoff dates are firm; we cannot guarantee delivery after deadlines
12.2 APO/FPO/DPO Addresses (Military)
We ship to military addresses via USPS:
- Processing time: 2-3 business days
- Delivery time: 10-21 business days (varies by location)
- Standard shipping rates apply
- Express shipping not available
12.3 Oversized Items
Items exceeding standard size limits:
- May require special handling
- Additional shipping charges will apply
- Delivery times may be extended
- Curbside delivery only (unless arranged otherwise)
13. Returns and Exchanges – Shipping
For information about returning items, please see our Return Policy. Key points:
- Return Shipping: Customer is responsible for return shipping costs unless item is defective
- Refund Processing: Original shipping charges are non-refundable
- Exchange Shipping: New shipping charges apply to replacement orders
14. Contact Us
If you have questions about shipping or need assistance with your order:
Leonsign Customer Service
Email: [email protected]
Phone: [Your Phone Number]
Hours: Monday-Friday, 9:00 AM – 6:00 PM EST
For urgent shipping inquiries, please include:
- Order number
- Tracking number (if available)
- Specific issue or question
Note: Estimated delivery times are not guaranteed and are subject to change based on carrier performance and external factors beyond our control. Leonsign is not liable for delays caused by shipping carriers or customs authorities.
This Shipping Policy is subject to change. Please review this page before placing an order for the most current information.